Return & Exchange Policy
If you are not completely satisfied with your purchase, contact us within a maximum of 14 days after receiving your order to let us know that you would like a refund or an exchange.
Holiday policy: We will accept returns or exchanges until January 15 for Christmas gifts purchased after November 20.
A refund or exchange will be issued only upon receipt of your return package. Shipping costs are non-refundable, and you are responsible for the cost of returning the merchandise. Please note that return packages are now your responsibility, and we are not responsible for lost packages. We strongly recommend using Express delivery with signature confirmation and insurance for jewelry worth more than $100. Only unworn items returned in their original packaging will be accepted.
EXCEPTIONS
> No exchanges or refunds on custom-made orders.
> No exchanges or refunds on gold jewelry from the wedding collection.
> No exchanges or refunds on nose/septum jewelry.
