Shipping
CANADA DELIVERY
Order of $150 and less:
We ship with a Canada Post stamp (no tracking number) or other alternative delivery companies during the Strike.
Order of $150 and more:
We ship with Canada Post or other alternative delivery companies during the Strike. All gold jewelry over $250 is shipped with signature required.
ESTIMATED DELIVERY TIMES
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> Montreal
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> Montreal
Regular: 1 to 5 business days
Expedited: 1 to 2 business days
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> Quebec + Ontario
Regular: 2 to 10 business days
Expedited: 1 to 3 business days
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> Other Canadian provinces
Regular: 1 to 2 weeks
Expedited: 3 to 7 business days
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UNITED STATES SHIPPING
Order of $250 and less // Tracked packet: 1 to 2 weeks
Order of $250 and more // Express Parcel + signature: 2 to 7 business days
CUSMA Tariff Exemptions for U.S. Customers
U.S. customers will not be charged tariffs since our products are CUSMA compliant. All our shipments to the U.S. are tariff-free since we filled all the paperwork needed before shipment. You will be charged only your local tax upon arrival.
INTERNATIONAL SHIPPING
Order of $250 and less // Tracked packet: 1 to 4 weeks
Order of $250 and more // Express Parcel + signature: 7 to 10 business days
Customs fees are the customer's responsibility. Please note that for orders to Europe, customs fees and VAT (20%) are charged upon arrival. We do not offer any order refund in case of refusal to pay customs fees if the package is returned to us.
REFUND POLICY
An order will be considered lost only after 45 days. No refund or merchandise replacement will be made before this period.
No refund or replacement will be granted in case of an error in the delivery address. It is your responsibility to write the correct address or contact us to make the correction in case of an error, and this before the order is shipped.
