Shipping
CANADA DELIVERY
Order of $150 and less:
We ship your package without a tracking number, with a Canada Post stamp (standard) or with other delivery companies if there is a strike at Canada Post.
Order of $150 and more:
We ship your package with a tracking number, via Canada Post or other delivery companies if there is a strike at Canada Post. All gold jewelry over $250 is shipped with a delivery signature requirement.
ESTIMATED DELIVERY TIMES
> Montreal
> Montreal
Standard: 1 to 5 business days
Trackable: 1 to 2 business days
> Quebec + Ontario
Standard: 2 to 10 business days
Trackable: 1 to 3 business days
> Alberta + British Columbia
Standard: 1-2 weeks
Trackable: 3 to 7 business days
> Other Canadian provinces
Standard: 1 to 2 weeks
Trackable: 3 to 7 business days
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UNITED STATES DELIVERY AND ESTIMATED TIMES
Order of $500 and below // Trackable package: 1 to 2 weeks
Order of $500 and above // Express Parcel + signature: 2 to 7 business days
USMCA Duty Exemptions for United States Customers
Customers from the United States will not be charged customs fees since our products comply with the USMCA agreement. All our shipments to the United States are duty-free, as we provide all necessary shipping documents. Only your local tax will be applied upon arrival.
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INTERNATIONAL DELIVERY AND ESTIMATED TIMES
Order of $700 and below // Trackable package: 1 to 4 weeks
Order of $700 and above // Express Parcel + signature: 7 to 10 business days
Customs fees are the customer's responsibility. Please note that for orders to Europe, customs fees and VAT (20%) are charged upon arrival. We do not offer any order refund in case of refusal to pay customs fees if the package is returned to us.
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REFUND POLICY IN CASE OF NON-DELIVERY
An order will be considered lost only after 45 days. No refund or merchandise replacement will be made before this period.
No refund or replacement will be granted in case of an error in the delivery address. It is your responsibility to write the correct address or contact us to make the change in case of an error before the order is shipped.
